Refund policy

Last Updated: August 25, 2026

At Amin General Store (AGS), we take pride in offering original and imported products. We carefully inspect and pack every order before dispatch to ensure that your products reach you safely and in excellent condition.

1. Return Policy

We accept returns only in the following circumstances:

  • The product received is damaged or defective.
  • The product received is incorrect or different from the product ordered.
  • The product is damaged during delivery.

To request a return, please contact us within 48 hours of receiving your order.

Customers may be required to provide clear photographs or videos showing the product, packaging, shipping label, and the issue with the order.

2. Conditions for Returns

To be eligible for a return:

  • The product must be unused and unopened.
  • The product must be returned in its original packaging and condition.
  • All original accessories, labels, seals, and packaging must be included.
  • The return request must be made within 48 hours of delivery.
  • Products that have been used, opened, tested, altered, or damaged by the customer will generally not be eligible for return.

Important

For hygiene and safety reasons, opened or used cosmetics, skincare, personal-care products, perfumes, bath & body products, and similar items cannot be returned or exchanged, unless the product was received damaged, defective, or incorrect.

3. Non-Returnable Items

The following products are generally non-returnable:

  • Opened or used cosmetics
  • Opened skincare and personal-care products
  • Opened perfumes and fragrances
  • Bath & body products that have been opened or used
  • Products without their original packaging
  • Products damaged after delivery due to customer handling
  • Products purchased on clearance or marked as final sale, where applicable

4. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery.

Please keep the original packaging until the issue has been resolved. We may request photographs or a video of the package and product to verify the claim.

If the issue is confirmed, we may offer:

  • A replacement product, subject to availability; or
  • A refund for the affected product.

5. Change-of-Mind Return 

We encourage customers to carefully review product information before completing their purchase. If you are unsure about a product, please contact us before ordering. But if you still want to return than you will be responsible for returning cost. 

6. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the order will be subject to our Return Policy.

To request a cancellation, contact us as soon as possible after placing your order and provide your order number.

7. Refunds

Once an approved return has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed using the applicable payment method, subject to the processing time of the relevant payment provider.

Shipping or delivery charges may be non-refundable unless the return is due to an error on our part, such as sending an incorrect or damaged product.

8. Return Shipping

If the return is due to an incorrect, defective, or damaged product received from us, AGS may cover the applicable return shipping cost, subject to verification.

If a return is approved for another reason, the customer may be responsible for the return shipping cost.

9. Exchanges

Where applicable, we may provide an exchange for an incorrect, damaged, or defective product, subject to product availability.

If the same product is unavailable, we may offer an alternative resolution, such as a refund.

10. How to Request a Return or Cancellation

To request a return or cancellation, please contact us through the contact details provided on our website.

Please include:

  • Your order number
  • Your name
  • The product name
  • The reason for the request
  • Clear photographs or video where applicable

Our team will review your request and guide you through the next steps.

11. Policy Changes

Amin General Store (AGS) reserves the right to update or modify this Return & Cancellation Policy at any time. Any changes will be posted on this page with the updated date.