Shipping policy

Last Updated: August 25, 2026

At Amin General Store (AGS), we carefully pack every order to ensure that your products reach you safely and in excellent condition.

1. Shipping Coverage

We currently deliver orders across Pakistan.

Delivery availability may vary depending on the location and courier service coverage.

2. Order Processing

Orders are normally processed and dispatched within 1–2 business days after the order has been confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

During busy periods, sales, promotions, or public holidays, processing times may take slightly longer.

3. Delivery Time

Once your order has been dispatched, the estimated delivery time is generally:

  • Major cities: 2–4 business days
  • Other areas: 3–7 business days
  • Remote areas: Delivery may take additional time depending on courier coverage.

Delivery times are estimates and are not guaranteed. Delays may occur due to weather, public holidays, courier disruptions, unforeseen circumstances, or other factors outside our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, AGS may offer free delivery promotions or other shipping offers. The terms and eligibility requirements for such offers will be displayed during the relevant promotion.

5. Order Confirmation

After placing an order, you may receive an order confirmation containing your order details.

Please make sure that your name, phone number, delivery address, and other contact information are correct before completing your order.

AGS is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

6. Tracking Your Order

Where tracking is available, you may receive tracking information once your order has been dispatched.

Customers should use the provided tracking information to monitor the progress of their shipment.

7. Delivery Attempts

Our courier partner may attempt to contact you or deliver your order to the provided address.

If the customer is unavailable, provides an incorrect address or phone number, or fails to respond to the courier, the order may be delayed, returned to us, or require additional delivery arrangements.

Additional delivery charges may apply where a shipment needs to be re-dispatched due to incorrect information or failure to receive the original shipment.

8. Inspecting Your Order

We recommend checking your package upon delivery.

If your parcel appears damaged, opened, or tampered with, please take photographs or video of the package before opening it and contact us as soon as possible.

For damaged or incorrect products, please refer to our Return & Cancellation Policy.

9. Lost or Delayed Shipments

If your order is significantly delayed or appears to be lost during transit, please contact us.

We will coordinate with the relevant courier service to investigate the shipment and determine the appropriate resolution.

Delivery delays caused by circumstances outside AGS’s control may not qualify for compensation.

10. International Shipping

At this time, AGS only ships within Pakistan unless otherwise stated on our website.

Any future international shipping availability will be subject to the applicable shipping charges, customs duties, taxes, and regulations.

11. Contact Us

If you have any questions regarding your order or delivery, please contact Amin General Store (AGS) through the contact details provided on our website